Desktop Support

We have an exciting fixed-term opportunity for a part-time Desktop Support (10 hours per week) role working for a not-for-profit that works across multiple countries.

Te āhua o Te Tūrunga – The nature of the position
This role will support our IT Manager by assisting with general desktop support to meet our organisation’s day-to-day IT needs. 

Key Responsibilities

• Monitoring the IT ticketing system and responding to customer requests via phone, email, messaging, or in person. Accurately record, update and document requests using the IT ticketing system.
• Providing general Windows 10/11 and Office 365 environment desktop and remote support and assistance to staff
• Providing Microsoft administration support in Active Directory and O365
• Resolving staff login issues to company IS devices and applications; this may involve issues with passwords and multifactor authentication   
• Installing and configuring apps and defaults on staff laptops as directed
• Assist in troubleshooting, diagnosing, testing and resolving system problems and issues.
• Perform basic technical troubleshooting to resolve hardware and software faults. Escalate all other faults to the IT Manager.
• Provide Dynamics CRM and Sharepoint support and administration
• Provide assistance in setting up Mobile phones and resolving issues
• Assisting with the development of technical documentation and guides and providing technical guidance and training in application software and operational procedures to staff.
• Supporting the IT Manager with the delivery of his IT projects. This may include taking minutes/notes from project meetings and workshops.

We are looking for an adaptable and resilient candidate who can work well independently as well as within a team. As our ideal candidate, you will have:

• Ideally 1-2 years of relevant work experience, but we will consider a self-motivated IT student or graduate. 
• Excellent analytical and problem-solving skills. 
• Good communication skills.
• Detailed knowledge of Microsoft Office / O365 and Windows 10/11.
• Experience with Sharepoint and/or Dynamics is desirable.
• Development skills are a bonus.

This is a part-time fixed-term position until Friday 21 June 2024, The part-time hours are 10 hours per week to be worked across Tuesdays and Thursdays, based in Wellington.  

The starting rate for this role is $31.70 per hour.

To apply, please send a copy of your CV to career@vsa.org.nz by Monday 25 March. 

Interviews are planned for Wednesday 27 march 2024. 

Ko wai mātou – Who are we 
Te Tūao Tāwāhi - Volunteer Service Abroad (VSA) is New Zealand’s largest and most experienced volunteering agency working within international development. We partner with businesses, governments and organisations located here and abroad to send volunteers on assignments overseas or online. Our volunteers share their skills, experiences, and knowledge directly with local people and communities to make real, sustainable change. Our vision for a world with thriving communities, both locally and across the wider Pacific, starts internally with a thriving workplace.